The information the policy was requested with: vin, email, car_sequence_number, current_car_owner, new_owner_id, the stored istimarah document path, and the extra_fields object you submitted (echoed back unchanged, useful for carrying your own reference IDs). When the policy is placed on hold (status = 3), incorrect_info_message explains what needs to be corrected.
0 — Pending issuance: the request was received and the policy has not been issued yet.
1 — Issued: the policy has been issued; policy_url and invoice_url point to the policy and invoice documents.
2 — Canceled: cancellation was requested or completed (cancellation_request_at / canceled_at are set).
3 — On hold, correction required: Yasmina flagged the submitted information as incorrect (for example an unreadable istimarah). The reason is provided in meta_data.incorrect_info_message. This status is not final: once a corrected document is provided, the status returns to 0 (pending) and the policy can still be issued (1).
Every status change triggers the Status Update webhook, so your webhook endpoint should accept any transition between these values.
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